Working Hours: 10 AM to 7 PM (Monday to Saturday)OVERVIEW
This website is operated by Soul & Peace. Throughout the site, the terms “we,” “us,” and “our” refer to AuraCitta. AuraCitta offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing or using this website and/or purchasing products or services, you agree to abide by the terms and conditions (“Terms”) outlined in this agreement. These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to any part of these Terms, you are prohibited from accessing the website or using its services.

Any new features or tools added to this website will also be governed by these Terms. We reserve the right to modify these Terms at any time by updating this page. It is your responsibility to review this page periodically for changes. Your continued use of the website after modifications are posted signifies your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

• Eligibility: By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have obtained consent from a parent or guardian to use this site.
• Compliance with Laws: You agree not to use our products or services for unlawful purposes or in violation of any local, national, or international laws, including intellectual property laws.
• Prohibited Actions: Activities like transmitting viruses, worms, or malicious code are strictly forbidden.
• Consequences of Violation: Breach of these Terms may result in termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to:

1. Refuse service to anyone at our sole discretion.
2. Transfer your data (except credit card details) unencrypted across networks when necessary for technical adaptations.
3. Deny access to services for unauthorized reproduction, resale, or exploitation.

Headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

While we strive to provide accurate information, the content on our site is for general guidance and should not replace professional advice. We are not liable for outdated or inaccurate information.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

We may:

1. Change prices without prior notice.
2. Modify or discontinue products/services without liability.
3. Modify or remove content on the website

You agree that such changes do not entitle you to compensation.

SECTION 5 – PRODUCTS AND SERVICES

• Availability: Some products may be available exclusively online in limited quantities and are subject to our Return Policy.
• Display Accuracy: While we strive for accuracy in product visuals, we cannot guarantee exact replication due to screen settings.
• Right to Limit Sales: We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

Reason for changes: Detailed visual accuracy disclaimer to manage customer expectations.

SECTION 6 – ACCURACY OF ACCOUNT INFORMATION

You agree to:

• Provide accurate, complete, and updated information.
• Accept responsibility for order cancellations or delays due to incorrect details.
• At our sole discretion, we may limit or cancel quantities purchased per person, household, or order.

SECTION 7 – OPTIONAL TOOLS

• Third-Party Tools: We may provide you access to third-party tools we neither monitor nor have any control or input. You acknowledge free and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions and any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
• New Added Services and/or Features: We may also offer new services and/or features through the website (including releasing new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include third-party materials. We are not responsible for third-party content or damages resulting from third-party interactions. Please review the third-party's policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER FEEDBACK

• Feedback Related: If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.
• Content Control T&C: We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
• Comment Related: You agree that your comments will not violate any third party's rights, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments you or any third party posted.

SECTION 10 – PERSONAL INFORMATION

Your data is handled per our Privacy Policy.

SECTION 11 – ERRORS AND INACCURACIES

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to prior prohibitions, you are prohibited from using the site or its content: 

• for any unlawful purpose
• to solicit others to perform or participate in any unlawful acts
• to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
• to submit false or misleading information
• to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
• to collect or track the personal information of others
• to spam, phish, pharm, pretext, spider, crawl, or scrape
• for any obscene or immoral purpose
• to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES

Our services are provided “as is.” We disclaim liability for interruptions, inaccuracies, or third-party issues.

In no case shall Soul & Peace, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Soul & Peace and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

SECTION 19 – CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CHANGES TO POLICIES

We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted.

SECTION 21 - CASH ON DELIVERY ORDERS

We reserve the right to cancel the "Cash on Delivery" order if we do not receive the confirmation from the customer or if the pincode is not serviceable for "Cash on Delivery" by us.

SECTION 22 -  CONTACT INFORMATION

If you have any questions, feel free to contact us. We will respond within 24 working hours. 

If you have any queries regarding your order, then please share your order ID (found in order confirmation email) in the email

Email: support@auracitta.com