Exchange & Return Policy

We are committed to your satisfaction and handle exchange and return requests with care.

Eligibility:

• Inform us about exchange/return requests within 7 days of delivery.
• Products must have the original sticker label, be folded properly, and packed securely to avoid damage during transit.

Exchange Policy:

• Size or Wrong Product: Free exchange for a different size or correct product of the same value.
• If the new product costs more, the difference must be paid online.
• Free reverse pickup is arranged for eligible exchanges.

Return Policy:

• Refunds are only processed for defective products.
• For defective items, email us at support@auracitta.com with order details, issue description, and photos of the product.
• Exceptional cases of non-defective returns will incur a ₹100 deduction for reverse pickup logistics.

Refund Process:

• Refunds will be issued to the original payment method or a provided bank account.
• Processing time: 7–10 working days.

Important Notes:

• Variations in color or design due to screen settings are not eligible for returns.
• Damaged packages should not be accepted at delivery.
• Sale items and discounted products are non-refundable.
• Washed or used products are not eligible for exchange or return.
• Only one exchange/return request is allowed per order.